大阪の格安ホテルならホテル来山

よくあるご質問Q&A

Here, we collect frequently asked questions from customers who are considering staying.
Please read this page before contacting us.

About reservations
About charges
Transportation
Office hours
Bath/facilities
Services
Parking space

About reservations
- Q.How far in advance can I make reservations?
  
  A.asically we accept reservations three months in advance.
  There are some days when we cannot have rooms ready due to the condition of vacant rooms.
  For details, please confirm the status of vacant rooms.
- Q.Can I make same-day reservations?
  
  A.Even without reservations, you may stay here if there are vacant rooms available.
- Q. Can I be put on a reservation waiting list?
  
  A.We are sorry, but we do not keep a waiting list.
- Q.Do you accept reservations for Golden Week and the New Year holidays?
  
  A.We are very busy at that time, so please contact us at least two weeks ahead.
- Q.Can high school students stay here?
  
  A.hey can stay here, but in some cases we will need confirmation from a guarantor.
- Q.Can I bring a pet with me?
  
  A.We do not allow pets of any kind.
About charges
- Q.When should the room charge be paid?
  
  A.Please pay in full when checking in.
- Q.Can I pay with a credit card?
  
  A.We accept VISA, Mastercard, JCB, or AMEX credit cards for payment.
- Q.What are the penalty charges for cancellation?
  
  A.For cancellations up till one day ahead, we will charge 50% of the room charge.
  For same-day cancellations, we will charge 100% of the room charge.
- Q.Do you charge for children?
  
  A.he charge for elementary school students and younger is ¥1,500.
  Infants and toddlers can stay for free if they sleep with their parents.
  Middle school students and older must pay adult rates.
- Q.Can I pay with merchandise coupons?
  
  A.We are sorry but we cannot accept coupons.
- Q.Can male children stay on the women's floor?
  
  A.Eight years old or younger can stay oon this floor.
- Q. Can the checkout time be extended?
  
  A.Checkout can be extended until 1 PM at a charge of ¥500 per person.
  After that, another night's rate will be charged.
  If you wish to extend the checkout time, please inform the front desk before 9 AM. (Depending on reservation status, we may not be able to extend the checkout time).
- Q.Is there a discount for staying multiple nights?
  
  A.Yes we do.
- Q.Do you have group discount rates?
  
  A.Yes we do. Please tell us the number in your group and the dates you wish to stay.
Transportation and the surrounding neighborhood
- Q.How can I get to the hotel from the nearest station?
  
  A.It is a 2-minute walk from the No. 2 exit of Dobutsuen-mae Subway Station.
  It is a 3-minute walk from the east exit of JR Shin-imamiya Station.
- Q.What tourism facilities or tourist sites are in the neighborhood of the hotel?
  
  A.Here is a map: ….
  Examples: Tsutenkaku Tower (10-minute walk); Universal Studios Japan (JR Loop Line, change at Nishi-kujo for Universal City Station); Osaka Castle, Universal Studios Japan, Namba, Shinsaibashi, Amerika-mura, Umeda, Osaka Castle Dome, Kyocera Dome, Prefectural Gymnasium, JR Kyoto Station, Himeji
Office hours
- Q. What are the check-in and checkout times?
  
  A.Check-in is from 2 PM until 0 AM. Checkout time is before 11 AM.
- Q.Do you lock up for the night?
  
  A.Once you have checked in, you can enter or leave at any time, 24 hours a day.
- Q.Can I arrive early in the morning, for example by night bus?
  
  A.It depends on the room availability on the day you arrive, but if there are vacant rooms we can accommodate you. If there are none, we can store your luggage without charge.
  If your time allows, you can also use the bath and the shower room free of charge.
- Q.Is it all right to check in late at night?
  
  A.If it is after midnight, you can only check in if you have arranged with us in advance.
- Q.Can I check out early in the morning?
  
  A.Yes you can. There are staff on the premises 24 hours a day.
Bath
- Q.What are the hours for using the bath and the shower rooms?
  
  A.You may use the shower rooms 24 hours a day.
  The large bath has separate hours for men and women.
  Hours for men are 4 PM until 9:50 PM in the evening and 6 to 8 AM in the morning.
  Hours for women are 10 PM to 12:30 AM in the evening and 8:10 to 10 AM in the morning.
- Q.What is supplied in the bath and shower rooms?
  
  A.Body soap and rinse-in-shampoo are supplied. Hair dryers may be borrowed free of charge. For women, four brands of shampoo and conditioner are supplied.
- Q.How many shower rooms are there?
  
  A.There are 4 shower rooms.
- Q. Is there a charge for exchanging used bath towels?
  
  A.There is no charge for bath towel exchange.
Hotel and room facilities
- Q.Can I use the internet at the hotel?
  
  A. Can I use the internet at the hotel?
  There are 6 PCs in the lobby htat can be used 24 hours a day without charge. There is also free Wifi access in all of the rooms.
- Q. Is there a coin laundry?
  
  A.There are a coin-operated washer and dryer on the first floor. Detergent packets are sold at the front desk.
- Q. What are the equipment and amenities in the rooms?
  
  A.The rooms are equipped with air conditioning, a refrigerator, a TV, and 3 hangers. The ameniities are: bath towels, face towels, bathrobe, slippers, tissues, and a toothbrush set.
- Q. Is hot water (for tea, etc.) available?
  
  A.There are hot water thermoses in the kitchen in the lobby. Cooking utensils and condiments are also available free of charge.
Services
- Q.What items can be borrowed for use?
  
  A.A list of loan items follows.
  Please ask for them at the front desk.
  Please understand that numbers may be limited and they are supplied on a first come, first served basis: Hair dryers, hair curling irons, mirrors, bicycles, and battery chargers for cell phones and smart phones are all available.
- Q.If I stay more than one night, is there a charge for replacing amenities?
  
  A.hey are supplied free of charge at the front desk (this applies to bath towels, face towels, bathrobes, toothbrush sets, and slippers).
- Q.Can you store luggage before check-in and after checkout?
  
  A.We will hold your luggage free of charge.
- Q. Can luggage be sent from the hotel by package delivery service?
  
  A.We can handle C.O.D. package delivery service (with Yamato Transport Co.).
- Q. I want to send some luggage to the hotel before the check-in date. Can you accept it?
  
  A.We can accept mailed items. Be sure to write clearly on them the check-in date and the name of the recipient.
- Q. Is it alright to meet people who are not guests inside the hotel?
  
  A.You can meet them in the lobby. Please refrain from meeting them in the rooms. You can use the lobbey from 6 AM until 11:30 PM.
- Q.Will you clean the room during my stay?
  
  A.We can clean the room if you let us know at the front desk by 9 AM.
- Q.Do you supply breakfast?
  
  A.Please use restaurants or convenience stores around the hotel.
- Q. Can you arrange for massages?
  
  A.We are sorry, but we cannot.
- Q.Do you have printing, copying, or fax services?
  
  A.For a fee, printouts can be made from the lobby PCs. For copies and faxes, please ask at the front desk (fee required).
Parking
- Q. Is there a parking lot? How much is it again?
  
  A.We are located. As there are limited numbers, please confirm by phone in advance. In that case, please tell me the size of your car. The price will be 1,000 yen / night. In the case of a full car, we will show you the neighboring coin parking etc.
- Q.Can I park a motorcycle?
  
  A.We accept for free, but there are also bicycle parking spaces.
- Q.バスは駐車できますか？
  
  A.大きさ、スペースに限りがございますので、お電話にてご確認をお願いいたします。