Frequently asked questions

Here we have brought together the most frequent questions that prospective guests ask us. Please read this page before sending us inquiries.

About reservations

Question
How far in advance can I make reservations?
Answer
Basically we accept reservations three months in advance. There are some days when we cannot have rooms ready due to the condition of vacant rooms. For details, please confirm the status of vacant rooms.
Question
Can I make same-day reservations?
Answer
Even without reservations, you may stay here if there are vacant rooms available.
Question
Can I be put on a reservation waiting list?
Answer
We are sorry, but we do not keep a waiting list.
Question
Do you accept reservations for Golden Week and the New Year holidays?
Answer
We are very busy at that time, so please contact us at least two weeks ahead.
Question
Can high school students stay here?
Answer
They can stay here, but in some cases we will need confirmation from a guarantor.
Question
Can I bring a pet with me?
Answer
We do not allow pets of any kind.

About charges

Question
When should the room charge be paid?
Answer
Please pay in full when checking in.
Question
Can I pay with a credit card?
Answer
We accept VISA, Mastercard, JCB, or AMEX credit cards for payment.
Question
What are the penalty charges for cancellation?
Answer
For cancellations up till one day ahead, we will charge 50% of the room charge. For same-day cancellations, we will charge 100% of the room charge.
Question
Do you charge for children?
Answer
The charge for elementary school students and younger is ¥1,500. Infants and toddlers can stay for free if they sleep with their parents. Middle school students and older must pay adult rates.
Question
Can I pay with merchandise coupons?
Answer
We are sorry but we cannot accept coupons.
Question
Can male children stay on the women's floor?
Answer
Eight years old or younger can stay oon this floor.
Question
Can the checkout time be extended?
Answer
Checkout can be extended until 1 PM at a charge of ¥500 per person. After that, another night's rate will be charged. If you wish to extend the checkout time, please inform the front desk before 9 AM. (Depending on reservation status, we may not be able to extend the checkout time).
Question
Is there a discount for staying multiple nights?
Answer
There is. Please see ….
Question
Do you have group discount rates?
Answer
Yes we do. Please tell us the number in your group and the dates you wish to stay.

Transportation and the surrounding neighborhood

Question
How can I get to the hotel from the nearest station?
Answer
It is a 2-minute walk from the No. 2 exit of Dobutsuen-mae Subway Station. It is a 3-minute walk from the east exit of JR Shin-imamiya Station.
Question
What tourism facilities or tourist sites are in the neighborhood of the hotel?
Answer
Here is a map: ….
Examples: Tsutenkaku Tower (10-minute walk); Universal Studios Japan (JR Loop Line, change at Nishi-kujo for Universal City Station); Osaka Castle, Universal Studios Japan, Namba, Shinsaibashi, Amerika-mura, Umeda, Osaka Castle Dome, Kyocera Dome, Prefectural Gymnasium, JR Kyoto Station, Himeji

Office hours

Question
What are the check-in and checkout times?
Answer
Check-in is from 0 PM until 1 AM. Checkout time is before 10 AM.
Question
Do you lock up for the night?
Answer
Once you have checked in, you can enter or leave at any time, 24 hours a day.
Question
Can I arrive early in the morning, for example by night bus?
Answer
It depends on the room availability on the day you arrive, but if there are vacant rooms we can accommodate you. If there are none, we can store your luggage without charge. If your time allows, you can also use the bath and the shower room free of charge.
Question
Is it all right to check in late at night?
Answer
If it is after midnight, you can only check in if you have arranged with us in advance.
Question
Can I check out early in the morning?
Answer
Yes you can. There are staff on the premises 24 hours a day.

Bath

Question
What are the hours for using the bath and the shower rooms?
Answer
You may use the shower rooms 24 hours a day. The large bath has separate hours for men and women. Hours for men are 4 PM until 9:50 PM in the evening and 6 to 8 AM in the morning. Hours for women are 10 PM to 12:30 AM in the evening and 8:10 to 10 AM in the morning.
Question
What is supplied in the bath and shower rooms?
Answer
Body soap and rinse-in-shampoo are supplied. Hair dryers may be borrowed free of charge. For women, four brands of shampoo and conditioner are supplied.
Question
How many shower rooms are there?
Answer
There are 3 shower rooms.
Question
Is there a charge for exchanging used bath towels?
Answer
There is no charge for bath towel exchange.

Hotel and room facilities

Question
Can I use the internet at the hotel?
Answer
There are 6 PCs in the lobby htat can be used 24 hours a day without charge. There is also free Wifi access in all of the rooms.
Question
Is there a coin laundry?
Answer
There are a coin-operated washer and dryer on the first floor. Detergent packets are sold at the front desk.
Question
What are the equipment and amenities in the rooms?
Answer
The rooms are equipped with air conditioning, a refrigerator, a TV, and 3 hangers. The ameniities are: bath towels, face towels, bathrobe, slippers, tissues, and a toothbrush set.
Question
Is hot water (for tea, etc.) available?
Answer
There are hot water thermoses in the kitchen in the lobby. Cooking utensils and condiments are also available free of charge.

Services

Question
What items can be borrowed for use?
Answer
A list of loan items follows. Please ask for them at the front desk. Please understand that numbers may be limited and they are supplied on a first come, first served basis: Hair dryers, hair curling irons, mirrors, bicycles, and battery chargers for cell phones and smart phones are all available.
Question
If I stay more than one night, is there a charge for replacing amenities?
Answer
They are supplied free of charge at the front desk (this applies to bath towels, face towels, bathrobes, toothbrush sets, and slippers).
Question
Can you store luggage before check-in and after checkout?
Answer
We will hold your luggage free of charge.
Question
Can luggage be sent from the hotel by package delivery service?
Answer
We can handle C.O.D. package delivery service (with Yamato Transport Co.).
Question
I want to send some luggage to the hotel before the check-in date. Can you accept it?
Answer
We can accept mailed items. Be sure to write clearly on them the check-in date and the name of the recipient.
Question
Is it alright to meet people who are not guests inside the hotel?
Answer
You can meet them in the lobby. Please refrain from meeting them in the rooms. You can use the lobbey from 6 AM until 11:30 PM.
Question
Will you clean the room during my stay?
Answer
We can clean the room if you let us know at the front desk by 9 AM.
Question
Do you supply breakfast?
Answer
Please use restaurants or convenience stores around the hotel.
Question
Can you arrange for massages?
Answer
We are sorry, but we cannot.
Question
Do you have printing, copying, or fax services?
Answer
For a fee, printouts can be made from the lobby PCs. For copies and faxes, please ask at the front desk (fee required).

Parking space

Question
Do you have parking space? How much does it cost to park?
Answer
Yes we do. The number of spaces is limited so please confirm by telephone in advance. At that time, please tell us the size of the vehicle. The charge for parking is ¥1,000 per night. If all spaces are full, we will direct you to nearby coin parking, etc.
Question
Do you have parking space for motorcycles?
Answer
Yes, and there is no charge to park motorcycles, but again space is limited.
Question
Do you have parking space for buses?
Answer
There are space limitations depending on the size, so please check with us by telephone.