Here we have brought together the most frequent questions that prospective guests ask us. Please read this page before sending us inquiries.

Question

How far in advance can I make reservations?

Answer

Basically we accept reservations six months in advance. There are some days when we cannot have rooms ready due to the condition of vacant rooms. For details, please confirm the status of vacant rooms.

Question

Can I make same-day reservations?

Answer

Even without reservations, you may stay here if there are vacant rooms available.

Question

Can I be put on a reservation waiting list?

Answer

We are sorry, but we do not keep a waiting list.

Question

Do you accept reservations for Golden Week and the New Year holidays?

Answer

We are very busy at that time, so please contact us at least two weeks ahead.

Question

Can high school students stay here?

Answer

They can stay here, but in some cases we will need confirmation from a guarantor.

Question

Can I bring a pet with me?

Answer

We do not allow pets of any kind.

Question

When should the room charge be paid?

Answer

Please pay in full when checking in.

Question

Can I pay with a credit card?

Answer

We accept VISA, Mastercard, JCB, or AMEX credit cards for payment.

Question

What are the penalty charges for cancellation?

Answer

For cancellations up till one day ahead, we will charge 50% of the room charge. For same-day cancellations, we will charge 100% of the room charge.

Question

Do you charge for children?

Answer

Infants and toddlers can stay for free if they sleep in the same bed with their parents.
Middle school students and older must pay adult rates.

Question

Can I pay with merchandise coupons?

Answer

We are sorry but we cannot accept coupons.

Question

Can male children stay on the women's floor?

Answer

Elementary school students and younger can stay on this floor.

Question

Can the checkout time be extended?

Answer

Checkout can be extended until 1 PM at a charge of ¥500 per person. After that, another night's rate will be charged. If you wish to extend the checkout time, please inform the front desk before 9 AM. (Depending on reservation status, we may not be able to extend the checkout time).

Question

Is there a discount for staying multiple nights?

Answer

Yes we do. You can stay here at the coupon rate (a 10% discount).

Question

Do you have group discount rates?

Answer

We are sorry but we do not.

Question

How can I get to the hotel from the nearest station?

Answer

It is a 2-minute walk from the No. 2 exit of Dobutsuen-mae Subway Station. It is a 3-minute walk from the east exit of JR Shin-imamiya Station.

Question

What tourism facilities or tourist sites are in the neighborhood of the hotel?

Answer

Here is a map: ….
Examples: Tsutenkaku Tower (10-minute walk); Universal Studios Japan (JR Loop Line, change at Nishi-kujo for Universal City Station); Osaka Castle, Universal Studios Japan, Namba, Shinsaibashi, Amerika-mura, Umeda, Osaka Castle Dome, Kyocera Dome, Prefectural Gymnasium, JR Kyoto Station, Himeji

Question

What are the check-in and checkout times?

Answer

Check-in is from 11 AM until 12 PM. Checkout time is before 10 AM.

Question

Do you lock up for the night?

Answer

Once you have checked in, you can enter or leave at any time, 24 hours a day.
However, after midnight entry and exit are through the emergency exit using a code number.

Question

Can I arrive early in the morning, for example by night bus?

Answer

It depends on the room availability on the day you arrive, but if there are vacant rooms we can accommodate you.
If there are none, we can store your luggage without charge.
If your time allows, you can also use the bath and the shower room free of charge.

Question

Is it all right to check in late at night?

Answer

If it is after midnight, you can only check in if you have arranged with us in advance.

Question

Can I check out early in the morning?

Answer

Yes you can. There are staff on the premises 24 hours a day.

Question

What are the hours for using the bath and the shower rooms?

Answer

You may use the shower rooms 24 hours a day.
The large bath is separate for men and women.

Question

What is supplied in the bath and shower rooms?

Answer

Body soap and rinse-in-shampoo are supplied. Hair dryers may be borrowed free of charge.

Question

How many shower rooms are there?

Answer

There are 3 shower rooms.

Question

Is there a charge for exchanging used bath towels?

Answer

There is no charge for bath towel exchange.

Question

Can I use the internet at the hotel?

Answer

There are 4 PCs in the lobby htat can be used 24 hours a day without charge. There is also free Wifi access in all of the rooms.

Question

Is there a coin laundry?

Answer

There are a coin-operated washer and dryer on the first floor. Detergent packets are sold at the front desk.

Question

What are the equipment and amenities in the rooms?

Answer

The rooms are equipped with air conditioning, a refrigerator, a LCD TV(terrestrial digital broadcasting-enabled), and 3 hangers.
The amenities are: bath towels, face towels, slippers, tissues, and a toothbrush set.

Question

Is hot water (for tea, etc.) available?

Answer

There are hot water thermoses in the kitchen in the lobby.

Question

What items can be borrowed for use?

Answer

A list of loan items follows. Please ask for them at the front desk. Please understand that numbers may be limited and they are supplied on a first come, first served basis: Hair dryers, hair curling irons, mirrors, bicycles, and battery chargers for cell phones and smart phones are all available.

Question

If I stay more than one night, is there a charge for replacing amenities?

Answer

They are supplied free of charge at the front desk (this applies to bath towels, face towels, toothbrush sets, and slippers).

Question

Can you store luggage before check-in and after checkout?

Answer

We will hold your luggage free of charge.

Question

Can luggage be sent from the hotel by package delivery service?

Answer

We can handle C.O.D. package delivery service (with Yamato Transport Co.).

Question

I want to send some luggage to the hotel before the check-in date. Can you accept it?

Answer

We can accept mailed items. Be sure to write clearly on them the check-in date and the name of the recipient.

Question

Is it alright to meet people who are not guests inside the hotel?

Answer

Please refrain from meeting them in the guest rooms.
You can meet them in the PC room.

Question

Will you clean the room during my stay?

Answer

We can if you let us know at the front desk by 10 AM.

Question

Do you supply breakfast?

Answer

Breakfast is available at the mobile coffee shop cart for 200Yen (2 pieces of toast and salad).
For beverages, please choose either coffee, tea, milk, or orange juice.
Breakfast meal tickets are sold at the front desk.

Question

Can you arrange for massages?

Answer

We are sorry, but we cannot.

Question

Do you have printing, copying, or fax services?

Answer

For a fee, printouts can be made from the lobby PCs. For copies and faxes, please ask at the front desk (fee required).

Question

Do you have parking space? How much does it cost to park?

Answer

Yes we do. The number of spaces is limited so please confirm by telephone in advance. At that time, please tell us the size of the vehicle. The charge for parking is ¥1,000 per night. If all spaces are full, we will direct you to nearby coin parking, etc.

Question

Do you have parking space for motorcycles?

Answer

Yes, and there is no charge to park motorcycles, but again space is limited.

Question

Do you have parking space for buses?

Answer

There are space limitations depending on the size, so please check with us by telephone.